FAQs

DHL makes the deliveries abroad.
The "Rom Delivery" company carries out the deliveries in Israel.

Yes, deliveries are made worldwide.

The date of receipt of the order depends on the country to which it was sent.
The package will arrive with a courier to the home or workplace according to the address indicated on the website when ordering. Delivery to the home - the delivery arrives with a courier to the home or workplace according to the address specified when registering on the website or at the time of purchase.
The shipment will arrive within 5-10 business days (business days are weekdays Monday through Friday and do not include weekends, holidays and holidays and holiday evenings).
Our couriers coordinate the arrival date in advance in a message or in a preliminary conversation with the customer.
We recommend that during the order phase you specify the delivery address where you are available during the day. If you missed a call from the courier, he will try to coordinate the delivery with you the next day.

*Please note - if you purchased products through PayPal, please note that the address specified in your PayPal account is current. Your shipping details will be updated according to the address specified in the account.

Once your order is shipped, you will receive an email with the tracking link.
You can also contact one of our customer advisors by phone, email or chat.

Our days of operation are Sunday to Thursday, excluding weekends and holidays. The day of the order is not considered a business day.

Payment can be made with all credit cards and PayPal and Bit.

The credit payment is made by the Cardcom system, a safe and secure payment system.

All purchases made on the michalnegrin.co.il website are secured thanks to the HTTPS procedure to keep your orders safe and encrypted.

Add what you want to purchase to the cart and click the bag icon. Follow the cart instructions.

Alternatively, you can contact us and we can guide you through the process of ordering online or order directly from us by phone, email or chat.

Does the size not match? Did you regret buying the product for any reason?
The Albert Moore company, in accordance with the Consumer Protection Law, allows the return of products purchased on the site within two weeks from the day of receiving the order or from the day of self-collection of the shipment.

You can return any product (except swimwear and underwear) bought on the site, as long as it has not been used, the label and the original packaging are attached to it, and if the product has not been damaged as a result of use, no repairs have been made to it, and it has been returned in its original packaging. Albert Moore is given the sole right of discretion regarding the condition of the returned product.
It is not possible to return products bought in display/surplus/outlet sales.
Items can be returned up to 14 days from the date of receipt of the order along with a copy of the purchase invoice number. The returned product(s) will be charged with a copy of the invoice number.

Return by courier: If you want to return a product through our delivery company, write us an email to info@michalnegrin.co.il
Write us the details of the request together with the complete order details and we will make sure that you receive an answer within 48 hours.
Israel - Returns through the delivery company will be made with an additional fee of NIS 30.
Overseas - returns through the shipping company will be made with an additional fee of NIS 150.

It is not possible to return a single item bought as part of a jewelry set, you can return the entire set, for all its items.

Yes, we have a store in Ramla, Azrieli Mall, floor 2, David Raziel 1, and we plan to open more stores in the future.
You are welcome to subscribe to our email to receive updates, and follow us on social networks, where you can also receive information about the opening of pop-up stores.

Cancellation of an order by the company, in any case where the website is not working properly, the company is unable to deliver the products or fulfill any other obligation under these conditions, the sole discretion is given to the company regarding the decision to cancel the order. In such a case, a cancellation notice will be sent to the customer, and the money will be returned to him within 14 days.

Once your order is on its way, a tracking link will be sent to you by email. For any question, you can also contact our customer service via phone, email or chat.